Returns & Exchanges
At Lily & Fox, we want you to be completely in love with your beauty products. If you are not satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or store credit.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Securely pack the unused beauty items in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing